Deliveries & Shipping

Can I deliver garments to friends or family?

Yes you can. Please ensure you enter the friend or family member’s address in the ‘delivery address’ field upon checking out. The ‘billing address’ field would then be your address. The recipient will be asked for proof of identity upon delivery.

How will my order be shipped?

We send orders to major cities via courier – either with The Courier Guy or with Fastway (takes approx 3-5 working days) and orders to outlying areas via the SA Post Office (takes approx 7-9 workings days).

We will send you the waybill/post office tracking number on your delivery notification email once your order has been sent. If you do not have your waybill number or have an issue with your shipment, please email us at hello@schnookypie.co.za.

How will I know when my order has been shipped?

You will receive an email from us stating that you order has been sent and you will be sent a waybill number/tracking number to track your parcel’s delivery status.

How do I check my order status?

You will be sent emails informing you of your order status. If you have a query, you can email us on hello@schnookypie.co.za. Please provide your full name, contact number and order number from checkout.

How long does it take for my order to be shipped?

Orders that have all the products in stock will take approx 3-5 days to be sent to major cities and approx 7-9 days to be sent to outlying areas. From time to time we do offer pre-order products – please see the product for delivery leadtimes.

If you require a rush order, you can email us on hello@schnookypie.co.za and we will discuss rush order options with you.

How long does it take for my parcel to arrive?

Orders to major cities should be delivered within 3-5 working days. Orders in outlying areas should be delivered within 7-9 workings days. We do always try to get orders out as quick as possible as we understand that you are excited to get your order.

Deliveries via courier will only be done on working days, within working hours to the address provided by you. Please note that we are not held responsible for incorrect delivery details that are provided, so please ensure that you complete the delivery details correctly on checkout.

What happens if I did not complete the correct delivery details on checkout?

Please email us on hello@schnookypie.co.za so that we can access your order status and help you. If your order has already been collected by the courier there is a chance that you may have to pay additional fees to get the order sent to the correct address. If you order has not been collected by the courier, then we can easily change the address. If you order has been delivered to the incorrect address then we will try to help retrieve the order from the incorrect delivery address but any additional costs will be for your account. If it is not possible to retrieve the order, we will not be held responsible for the loss. Please note: we will always try to help you out as much as possible.

Do you deliver to a post office?

Yes all outlying orders are sent via the SA Post Office. To date – we have not had any issues with using this services and we use this service for outlying areas as the courier fees to outlying areas are simply to high and we try out best to keep costs as low as possible for our clients.

Do you allow for collections?

We do not allow for collections. We are an online based retailer and deliver all orders via out trusted courier or the SA Post Office.

Where does Schnooky Pie deliver to?

We deliver anywhere in South Africa to any physical address. We can also deliver orders internationally via the SA Post office. Please contact us at hello@schnookypie.co.za if you would like to send an order to a country outside of SA.

Can I place an order for delivery in another country?

Please email us on hello@schnookypie.co.za to discuss.