Returns & Refunds

Returns and refunds

Please note that we do not accept exchanges, refunds or returns on personalised items, unless defective – please see defective question below.

 

What happens if an item is out of stock after I have placed my order?

In cases of unavailability, we will refund you in full within 30 days from date of payment to Schnooky Pie PTY Ltd.

 

Can I exchange items from the online store?

Should you wish to exchange a non-defective product within 7-days of the date that it was delivered, please retain the product in its original packaging, with labels attached, and do not wear the product at all.

To arrange an exchange, you can contact Schnooky Pie on hello@schnookypie.co.za to check on stock availability. Please note that the courier cost would be for your account.

Please note that we do not accept exchanges, refunds or returns on personalised items, unless defective – please see defective question below.

 

Can I cancel an order?

Orders can only be cancelled within 24 hours of payment being made. Please note that cancellation of orders will attract a 15% charge for administration costs and refunds will be made within 7 working days.

 

What happens when I receive a defective garment?

Please notify us by email within 7 days of delivery on hello@schnookypie.co.za. We will then instruct you on the process going forward. Please send is a picture of the defect when sending through your email.

 

What happens if I receive the incorrect order?

Please notify us by email within 7 days of delivery, as specified on the packing slip/invoice you received with your delivery. You can contact us on hello@schnookypie.co.za.

 

How do I know if you have received my returned goods?

Please contact us on hello@schnookypie.co.za.

 

Can I exchange or return SALE items?

No SALE items cannot be exchanged or returned.

 

What happens if items go on SALE after I have just purchased them?

If you purchase an item, have paid for the item and we then offer a SALE before your item is sent we will use our discretion on whether or not a refund for the difference can be paid. If your garment has been packed, sent or delivered, no refund for the difference will be paid. Please email us on hello@schnookypie.co.za to discuss.