Yes you can. Please ensure you enter the friend or family member’s address in the ‘delivery address’ field upon checking out. The ‘billing address’ field would then be your address. The recipient will be asked for proof of identity upon delivery.
We send orders to major cities via courier – either with The Courier Guy or with Fastway (takes approx 3-5 working days) and orders to outlying areas via the SA Post Office (takes approx 7-9 workings days).
We will send you the waybill/post office tracking number on your delivery notification email once your order has been sent. If you do not have your waybill number or have an issue with your shipment, please email us at email@example.com.
You will receive an email from us stating that you order has been sent and you will be sent a waybill number/tracking number to track your parcel’s delivery status.
You will be sent emails informing you of your order status. If you have a query, you can email us on firstname.lastname@example.org. Please provide your full name, contact number and order number from checkout.
Orders that have all the products in stock will take approx 3-5 days to be sent to major cities and approx 7-9 days to be sent to outlying areas. From time to time we do offer pre-order products – please see the product for delivery leadtimes.
If you require a rush order, you can email us on email@example.com and we will discuss rush order options with you.
Orders to major cities should be delivered within 3-5 working days. Orders in outlying areas should be delivered within 7-9 workings days. We do always try to get orders out as quick as possible as we understand that you are excited to get your order.
Deliveries via courier will only be done on working days, within working hours to the address provided by you. Please note that we are not held responsible for incorrect delivery details that are provided, so please ensure that you complete the delivery details correctly on checkout.
Please email us on firstname.lastname@example.org so that we can access your order status and help you. If your order has already been collected by the courier there is a chance that you may have to pay additional fees to get the order sent to the correct address. If you order has not been collected by the courier, then we can easily change the address. If you order has been delivered to the incorrect address then we will try to help retrieve the order from the incorrect delivery address but any additional costs will be for your account. If it is not possible to retrieve the order, we will not be held responsible for the loss. Please note: we will always try to help you out as much as possible.
We do not deliver to post office addresses.
We do not allow for collections. We are an online based retailer and deliver all orders via out trusted courier or the SA Post Office.
We deliver anywhere in South Africa to any physical address. We can also deliver orders internationally via the SA Post office. Please contact us at email@example.com if you would like to send an order to a country outside of SA.
Please email us on firstname.lastname@example.org to discuss.