If you are not completely satisfied with your purchase, you can send it back to us within 14 days of receiving your order. Please retain the product in its original packaging, with labels attached. The product must not be worn and still be in a saleable condition. We will then gladly refund the value or exchange for any other items to the same value.
To arrange a refund or exchange, please email us at firstname.lastname@example.org. Please note, that the cost of the courier to return the garment to us will be for your account.
In cases of unavailability, we will send you an email with suggestions for an exchange or refund you in full within 30 days from date of payment to Schnooky Pie PTY Ltd.
Orders can only be cancelled within 24 hours of payment being made. Please note that cancellation of orders will attract a 15% charge for administration costs and refunds will be made within 7 working days.
Please notify us by email within 14 days of delivery on email@example.com. We will gladly replace or refund any product that is defective. Please note however that we will not replace/refund a garment that is damaged due to negligence. Please send us a picture of the defect when sending through your email.
SALE items cannot be exchanged or returned.
If you purchase an item, have paid for the item and we then offer a SALE before your item is sent we will use our discretion on whether to offer a refund for the difference. If your garment has been packed, sent or delivered, no refund for the difference will be paid. Please email us on firstname.lastname@example.org to discuss.